Terms of Use

Last updated: June 11, 2024

 

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and various other statutes. This electronic record is generated by a computer system and does not require any physical or digital signatures.

 

This is a legal and binding agreement between you, the user ("User" or "You") of the Services, as defined below, and Star India Private Limited stating the terms that govern Your use of the Site (as defined below), as defined below. BY ACCEPTING THESE TERMS OF USE IN ANY MANNER OR ACCESSING THIS WEBSITE, YOU CONSENT, AGREE AND UNDERTAKE TO ABIDE, BE BOUND BY AND ADHERE TO THE TERMS OF USE and the Privacy Policy accessible at https://www.hotstar.com/tnc/in and https://www.hotstar.com/privacy-policy/in respectively and any other terms which govern the Site (together referred to as "Terms of Use" or "Terms" or "Terms and Conditions") AND IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU ARE NOT ENTITLED TO AVAIL OF / USE THE SERVICES AND ANY USE THEREAFTER SHALL BE UNAUTHORIZED.

 

Description of Service and Acceptance of Terms of Use

 

Star India Private Limited is a company incorporated under the Companies Act, 1956, having its registered office at STAR House, Urmi Estate, 95 Ganpatrao Kadam Marg, Lower Parel (West), Mumbai- 400013, India ("Star").

 

Star inter alia provides an online website 'www.hotstar.com ' as an interactive platform for its viewers and any associated mobile sites, applications, games ("Site") to inter alia view serials and programs, films, sports content including live sports content, trailers of upcoming serials, view videos and/or photos of their favourite characters on serials, read recaps of serials, international content including viewing schedules of content offered, provide interactive games plays etc. on or through the Site and any other features, tools, applications, materials, or other services offered from time to time by Star in connection with its business, provided on or through the Site ("Star Content"). For some Star Content, Star may enable gaming and/or an interactive chat feature which may provide various features to the User(s) including but not limited to posting of comments, videos, pictures and participation in contests (“Social Feed”). The Site may also provide you content by integrating services and application of other audio video streaming platforms (“Partner Content”) and/or provide hosting service to third parties to display and allow access to their content and interactive games etc. (“Third Party Content”).  Star may also provide standalone games and/or other forms of interactive engagement features on or through the Site (“Gaming Content”). ‘Content’ will hence consist of Star Content, Partner Content, Third Party Content and/or any Gaming Content made available by Star. All such features of the Site collectively referred to as “Services”).

 

The Content will be made available to You through different modes, at the discretion of Star, including via video on demand basis for viewing at the User's discretion at a time chosen by You and download for offline viewing by You or through a separate standalone Site or mobile Application. In the case of downloadable Content (not being a Gaming Content or a standalone mobile application / Site), please note that: (a) the downloads are temporary in order to allow you to view the Content within a specified period of time and you shall not attempt to or actually make a permanent copy of the Content in any manner or form, and (b) not all Content may be available for download for offline viewing. Please note that the availability of, and Your ability to access, the Content or some part of Services, (a) is subject to Star's sole discretion and (b) may be dependent upon Your geographical location and (c) is on the condition that not all Content or Services will be available to all viewers. On account of the nature of the Internet, this Site and the Services may also be accessed in various geographical locations; and You hereby agree and acknowledge that You are accessing this Site and availing of the Services, at Your own risk, choice and initiative and You agree and undertake to ensure that Your use of the Site and the Services complies with all applicable laws including the local laws in Your jurisdiction. Further, such Services and Content may vary from place to place, time to time and device to device and would be subject to various parameters such as specifications, device, Internet availability and speed, bandwidth, etc. You agree and acknowledge that Star may monitor or use certain technologies for monitoring of activities, as separately explained in Star’s Privacy Policy. To facilitate Your viewership and access, the Services can be packaged by Star through different models such as, Content or Services may be accessible (a) free of charge which may include advertisements or commercials or (b) via subscription through payment of a subscription fee as per the relevant subscription plan selected which may include advertisements or commercials or (c) a pay-per-view model with or without advertisements/commercials or (d) with a combination of the foregoing on the Site. Note that some Content such as live sports or shows, when accessed, will show advertisements even where the subscription plan selected is an advertisement free plan.

 

The Service can be availed through platforms, software and devices, which Star approves from time to time, the current list for which is as set out below ("Compatible System"). In some cases, whether a device is (or remains) a Compatible System may depend on software or platform provided or maintained by the device manufacturer or other third parties. As a result, devices that are Compatible System at one time may cease to be Compatible System in the future.

 

The Disney+ Hotstar website works best with the following system requirements:

Desktop or Laptop Browsers

Mobile and tablets

Living room devices

Please note that Smart TVs require HDCP V2 & HDCP V2.2 for Full HD (1080p) and 4K Ultra HD (2160p) content playback, respectively.

We continually assess, add and remove devices, so the above list may not be exhaustive.

Users can continue to stream content on supported web browsers, mobile applications and connected devices. Streaming on mobile browsers will not be possible – and users will be prompted to download the mobile app for an optimal streaming experience.

Subject to compatibility, You may be able to access the Services through mobile phones, tablets and other IP based connected devices or any Compatible System offered by a partner authorized by Star ("Partner").To access the Services at each instance, you would be required to undergo a two-step verification process to verify your login credentials such as your phone number, by way of a one-time password which will be sent to you simultaneously.

 

Use of the Services is subject to compliance with these Terms of Use.

 

Unless otherwise specified, the Services are available for individuals who have attained the age of majority in their jurisdiction (18 years in the case of India). If You are under the relevant age of majority in Your jurisdiction, You may access the Site and the Services under the supervision of an adult and in accordance with applicable law which enables a minor in your jurisdiction to access such a service. The Services include a section that exclusively provides access to only children-friendly content. However, in all cases, only persons of the age of majority are allowed to register any account on the Site and Services and will always be responsible for the operation of any such account.

 

STAR MAY CATEGORIZE AND CLASSIFY CERTAIN CONTENT AND PROVIDE DISCLAIMERS WITH RESPECT TO THE CONTENT, FOR VIEWERS TO CHOOSE SUCH CONTENT FOR VIEWING. SOME CONTENT OFFERED ON THE SITE MAY NOT BE SUITABLE FOR SOME VIEWERS AND THEREFORE VIEWER DISCRETION IS ADVISED. ALSO, SOME CONTENT OFFERED ON THE SITE MAY NOT BE APPROPRIATE FOR VIEWERSHIP BY CHILDREN. PARENTS AND/OR LEGAL GUARDIANS ARE ADVISED TO COMPLY WITH APPLICABLE LAWS AND EXERCISE DISCRETION BEFORE ALLOWING THEIR CHILDREN AND/OR WARDS TO ACCESS CONTENT ON THIS WEBSITE. STAR MAY DISPLAY AGE RATINGS AND CONTENT DESCRIPTORS OR GUIDANCE MESSAGES THAT INDICATES AND INFORMS THE VIEWER ABOUT AGE-INAPPROPRIATE CONTENT FOR MINORS. YOUR ACCESS TO AND USE OF THE SERVICES IS SUBJECT TO THESE TERMS AND CONDITIONS, PRIVACY POLICY AND ALL APPLICABLE LAWS, RULES, AND REGULATIONS. BY INSTALLING, USING OR OTHERWISE ACCESSING THE SERVICES, YOU AGREE TO THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICES, PLEASE DO NOT INSTALL, USE OR OTHERWISE ACCESS THE SERVICES. USE OF THE SERVICES IS VOID WHERE PROHIBITED.

 

Participation in any contest and/or game on the Site conducted by Star or viewing of certain Content may be subject to further terms and conditions as may be notified by Star from time to time on the Site or otherwise.

Watch N Play Terms and Conditions 

Accessing the Service through VPN

 

You should not access or use the Service or the content therein by means of any mechanism or technology which conceals your actual geo-location or provides incorrect details of your location (for example, use a virtual private network (VPN)). 

 

Electronic Communications

 

When You use / avail and/or install the Services or send any data, information or communication to Star, You agree and understand that You are communicating with Star through electronic media/ records and You consent to receive communications via electronic records from Star periodically and as and when required. Star will communicate with You by email or any push or other message or electronic records on the email address and or mobile number available with Star or made available to Star through a Partner which will be deemed adequate service of notice / electronic record.

 

You acknowledge and specifically consent to Star or our respective affiliates and partners contacting you using the contact information you have provided to us at any time during your association with us for any purpose including the following purposes, which will enable Star to deliver the Services to you and/or enhance the delivery of the Services to you:

 

·       To obtain feedback regarding the Service;

·       To contact you for offering new products or services, whether offered by us, or our respective affiliates or partners.

 

You acknowledge and agree that you may be contacted for the above purposes, using any of the contact details provided by You including via emails or other electronic and internet-based means.

 

In addition, you will be sent a one-time password via SMS to your registered mobile number, to verify your login on the Site using a mobile number.

 

The Content contained in the Services including but not limited to on the Site is protected by copyright, trademark, patent, trade secret and other laws, and shall not be used except as provided in these Terms and Conditions, without the written permission of Star.

 

Subscription Services

 

Some of the Content made available on the Site can be availed only by registered Users who have registered under a subscription model ("Subscription User"). You may need to register Yourself on the Site to avail these services on a subscription model ("Subscription"). To become a Subscription User, You may be required to provide certain personal information to Star and may be required to make payments ("Subscription Fee") as per the applicable membership plan through a debit card, credit card, internet banking or through, e-prepaid wallet or other payment method accepted by Star ("Payment Method(s)") that You opted for during registration. Star will be using third party payment gateways to process and facilitate the payment of Your Subscription Fee to Star. Star may offer different kinds of Subscription plans, each of these Subscription plans will be subject to different limitations and restrictions and the cost of each of these Subscription plans may vary. You may choose more than 1 Subscription plan during a given period. Star may also offer certain features and / or benefits over and above the features and benefits made available to you under your existing Subscription plan (“Add-on”) for an additional fee (“Add-on Fee”). The Add-on will automatically expire upon the expiry of your Subscription plan.

Star shall have the discretion to make certain Content that is a part of the Subscription available to You on more than one end user Compatible System concurrently. Star shall also have the discretion to make certain Content that is a part of the Subscription available to You on not more than one end user device concurrently.

 

Any personal data whether provided by you as a part of the Subscription registration process, or collected automatically when you use the Service will be governed by the Privacy Notice accessible at here.

 

Free Trial

 

Some of the Subscription plans may start with a free trial. The free trial period may last for a period of one month or such other term as may be determined by Star. Your eligibility for a free trial including the time for such free trial and the Content available to be viewed during free trial period is at the discretion of Star and such free trial can be modified, suspended or terminated by Star at any point of time without giving notice to You.

 

In case You are eligible for any free trial, Star may charge You a token amount of money at the time of Your registration for a Subscription plan. This token amount will be refunded to You once Star receives the confirmation from the third-party payment gateway provider that Your Payment Method has been registered.

 

Payments

 

Star will automatically start billing as per Your selected Payment Method for the relevant Subscription plan(s) and any Add-on(s) selected by You at the time of registration through the third party payment gateway at the end of the free trial period, if applicable unless You cancel a Subscription(s) before the end of the free trial period. The cancellation of a Subscription can be done through the "My Account" section of the Site. It may take a few days for Your payment made to Star to be reflected in your "My Account" section.

 

In case You cancel any Subscription before the end of the free trial period, You will not be entitled to any compensation monetary or otherwise from Star for the unutilized period of free trial.

 

You cannot change your Payment Method during the tenure of your Subscription(s). If Your selected Payment Method is no longer available or expires or Your Payment Method fails for whatsoever reason, You will be responsible and liable for any uncollected amounts and Star reserves the right to terminate the Subscription(s) offered to You.

 

The Subscription Fee for a particular Subscription along with any Add-on Fee for any Add-on(s) selected by you, will be billed at the beginning of the Subscription membership or at the end of free trial period, as applicable and on each subsequent renewal automatically (as per the Subscription plan and the Add-on(s) chosen by You) unless and until You cancel Your Subscription(s) or the Subscription(s)  is otherwise suspended or discontinued pursuant to these Terms. To see the commencement date for Your next renewal period or to cancel Your subscription to the Subscription(s), You need to visit the "My Account" section on Your profile page. On cancellation of a Subscription(s) You will be notified by Star.

 

Star will be automatically billing you as per Your Payment Method for each Subscription period. However, if You change Your Subscription plan to a higher tier, this could result in changing the day on which You are billed and the amount which You are billed. Further, on changing your existing Subscription plan to another, you would be required to pay the difference in rates (on a pro rata basis) for the new Subscription plan selected and would be billed as per the new Subscription plan from the next billing / renewal cycle. Star will notify you in advance of the change in the Subscription Fee payable. You cannot downgrade Your existing Subscription plan or any Add-on(s) prior to the expiry of such Subscription plan.

 

The new Subscription will be effective from the date on which you select such plan and make appropriate payments as necessary. The Add-on(s) will be effective and valid during the validity of your Subscription plan.

 

In case of change in the Subscription Fee for a particular membership plan that is already opted by You, Star will give You an advance notice of these changes.

 

The Subscription Fees and the Add-on Fees specified for each Subscription plan or Add-on(s), as the case may be are inclusive of applicable taxes.

 

The Subscription Fees and/or the Add-on Fees billed are non-refundable irrespective of whether the Subscription or the Add-on has been availed by You or not.

 

Any request for change or cancellation in any Subscription plan and/or the Add-on(s) prior to the expiration of the current Subscription plan period will not entail You with a refund for any portion of the Subscription Fee paid by You for the unexpired period, except where upgrading to a higher Subscription plan and/or an Add-on(s), as the case may be.

 

You also understand and acknowledge that Star only facilitates the third-party payment gateway for processing of payments. This facility is managed by the third-party payment gateway provider and You are required to follow all the terms and conditions of such third-party payment gateway provider.

 

You are responsible for the accuracy and authenticity of the payment information provided by You, including the bank account number/credit card details and any other information requested during the subscription process. You represent and warrant that you have the right to use any credit card or other payment information that you submit. You agree and acknowledge that Star shall not be liable and in no way be held responsible for any losses whatsoever, whether direct, indirect, incidental or consequential, including without limitation any losses due to delay in processing of payment instruction or any credit card fraud.

 

You can access the status of Your Subscription anytime through the "My Account" section on Your profile page.

You can file any complaint related to payment processing on the Site and the same will be forwarded to the concerned third-party payment gateway provider for redressal.

 

Upon payment through any of the Payment Methods and confirmation of receipt of such payment from the payment gateway provider, an invoice will be made available to You in the "MY Account" section which can be downloaded by You in pdf format.

 

Upon payment being received by Star through any of the Payment Method, Star shall make the relevant Subscription available to You through any of the approved modes of delivery that Star adopts.

 

It is hereby clarified that the Subscription(s) offered to You are offered by Star and not by any third party including any payment gateway service providers.

 

Star reserves the right to change, terminate or otherwise amend the Subscription plans, Add-on benefits, Subscription Fees or Add-on Fees for the Subscription and billing cycles at its sole discretion and at any time. Such amendments shall be effective upon posting on the Site and Your continued use of the Service shall be deemed to be Your conclusive acceptance of such amendments.

 

Star reserves the right to change, supplement, alter or remove any of the Content that is subject to a Subscription Fee as it deems fit. Star does not guarantee the availability of a specific Content or a minimum Content that is subject to a Subscription Fee.

 

Post cancellation of Your Subscription, if you wish to re-subscribe to the Subscription, you may do so from Your "My Account" page.

 

Social Feed

The Social Feed will be made available on the Site at Star’s discretion to enable a User to participate in any contest or competition or share his/her views, comments, pictures and / or videos etc. (“Social Posts”) with the other like-minded Users on the Site for an immersive playing and entertainment experience. Star may also provide the option to invite Your friends to participate in the Social Feed. For this, You will require to permit Star to access Your contacts list. Friends (i.e. users who also have your number in their phonebook or those who have accepted your invitation) will be able to see, inter alia, your Social Posts tagged as private contact or by any other suitable name. If You have participated in any contest or competition in the Social Feed, Your friends may also be able to see your scores and/or progress in such contest/competition.

The Social Feed is a place for likeminded User(s) to come together as a community and share Social Posts related to the Content and topics associated to the Content alongside which, the Social Feed is made available. Star may by automated means or manually screen and moderate some or all Social Posts and reserves the right to reject or take down any Social Post which in Star’s sole opinion is inappropriate or does not pertain to the Content or topics associated to the Content. Star’s decision in this regard will be final and binding on all Users and Star will not be responsible or liable for any claims regarding the exercise of the Star’s discretion in this regard. 

Whether or not your Social Posts are made in combination with Star’s preinstalled template content, if made available (such preinstalled template content is referred to as “Social Components”), your Social Posts are considered as newly created audio-visual electronic records for which you are the publisher. A non-exhaustive list of content and / or Social Posts that may be rejected by Star is as follows: post or content which may cause any harm to religious sentiments, post or content that is political in nature, obscene, vulgar, derogatory remarks, hate speech, rumours or fake news, harassment, abuse, flooding, spamming, inciting violence or threatening, objects that disturb national harmony, racist or sexist remarks, potentially objectionable subject matter such as criminal behaviour, illegal activities, nudity, sex, profanity, out of context comments, disrespecting the nation, armed forces or any other matters which are perceived to be not in the interest of the general public or may cause harm in any nature or are distasteful, irrespective of any language used whatsoever will be restricted / filtered by Star on a best effort basis. In addition to the restrictions set forth above, You agree not to share any information/material/Social Post that:

Star hereby grants you a revocable, non-exclusive, royalty-free, and worldwide license to use, modify, adapt, reproduce, make derivative works of, publish, and/or transmit the Social Components solely for the purpose of creating and making available your Social Posts on the Site. You retain all of your ownership rights in your content / Social Posts that you submit in the Social Feed. However, by submitting Social Posts, You hereby grant to Star and its affiliates, a royalty-free, worldwide, perpetual, non-exclusive, sub-licensable, and transferable license to use, reproduce, distribute, issue copies, make available, publicly communicate, adapt, create derivative works of, and display the content that you upload, share or provide in connection with Your use of the Social Feed. You also grant us the right, license and permission to use the contents of your Social Post in relation to the Site, topics associated therewith and for its promotion in any form whatsoever, without any compensation.

By sharing Social Posts in the Social Feed, You undertake and confirm that you have all the rights, title and interest in and to the content of the Social Posts being shared by You (including to any images or any content that may be protected by intellectual property rights). You further understand, agree and acknowledge the said Social Post may be publicly displayed by Star in the Social Feed to all Users who are engaging with the Social Feed.

The views expressed by the User(s) on the Social Feed are solely their own and do not represent those of Star, its associates and affiliates. Star shall not be held liable or responsible for any kind of claims, damages, outrage arising due to the comments, pictures or videos posted by the User(s) on the Site. Additionally, Star shall not be held liable or responsible for any violation of Intellectual Property rights that may arise out of any content posted by the users. 

Star may cancel or discontinue the availability of the Social Feed and any decision in this matter shall be at the discretion of Star and shall be final and binding.

User(s) are not permitted to download any Social Posts or take screenshots of the same. Doing so will be in violation of the Terms.

 

Access and Use of the Services

 

Limited use:

You are given a limited, non-exclusive, non-transferable (except in the case of a parent/legal guardian-minor relationship), non-sub-licensable, revocable permission to view and/or access the Site and avail the Service during the subsistence of Your Account with Star for the territory of the world or limited territories as applicable in respect of specified Content and as set forth in these Terms and Conditions and no right, title or interest in any Content will be deemed transferred to You.

 

By accessing or using the Site / Services:

 

·       You confirm and warrant that all the data and information You supply to Star and or any Star's affiliates ("Registration Data") is and accurate in all respects.

·       You agree to promptly update Your Registration Data as necessary, so that Your Registration Data remains accurate at all times.

·       Star may temporarily suspend your access to the whole or any part of the Site/Services, where Star in its discretion considers that it is reasonably necessary. Where possible, Star will give You as much notice of any interruption of access to the Services as is reasonably practicable. Star will use reasonable efforts to restore access to the Services as soon as reasonably practicable after temporary suspension.

·       You agree that Star shall be under no liability whatsoever to You in the event of non-availability of the Site or any portion thereof occasioned by Act of God, war, disease, revolution, riot, civil commotion, strike, lockout, flood, fire, satellite failure, failure of any public utility, man-made disaster, satellite failure or any other cause whatsoever beyond the control of Star.

·       You acknowledge and agree not to either directly or through the use of any device, software, internet site, web-based service, or other means remove, alter, bypass, avoid, interfere with, violate, or circumvent any patent; trade secret; copyright, trademark, or other proprietary notice marked on the Content or any digital rights management mechanism or device; any content protection or access control measure associated with the Content, including geo-filtering mechanisms; privacy; publicity; or other proprietary right under applicable law.

·       You agree not to either directly or through the use of any device, software, internet site, web-based service, or other means copy, download, capture, reproduce, duplicate, archive, distribute, upload, publish, modify, translate, broadcast, perform, display, sell, transmit or retransmit the Content or create any work or material that is derived from or based on the Content. This prohibition applies regardless of whether such derivative works or materials are sold, bartered, or given away.

·       You agree that Star and/or its affiliates or licensors owns and/or retains all rights to the Services and the Content throughout the territory of the world in perpetuity. You further agree that the Content You access and view as part of the Services is owned or controlled by Star, its affiliates and or its licensors. The Services and the Content are protected by copyright, trademark, design, patent, trade secret, and other intellectual property laws.

·       You agree that third parties and/or its affiliates or licensors owns and/or retains all rights to the Third Party Content. The Third Party Content are protected by copyright, trademark, design, patent, trade secret, and other intellectual property laws.

·       Except as provided in these Terms (or otherwise expressly provided by Star), You may not copy, download, stream capture, reproduce, duplicate, archive, upload, modify, translate, publish, broadcast, transmit, retransmit, distribute, perform, display, sell, frame or deep-link, make available, or otherwise use any Content contained in the Services. You further agree not to use the Services to:

- Post, upload or otherwise transmit or link to Content that is: unlawful; threatening; abusive; obscene; vulgar; sexually explicit; pornographic or inclusive of nudity; offensive; excessively violent; invasive of another's privacy, publicity, contract or other rights; tortious; false or misleading; defamatory; libelous; hateful; or discriminatory;

- Harass or harm another person;

- Exploit or endanger a minor;

- Impersonate or attempt to impersonate any person or entity;

- Violate any patent, trademark, trade secret, copyright, privacy, publicity or other proprietary right;

- Introduce or engage in activity that involves the use of viruses, software disabling codes, bots, worms, or any other computer code, files or programs that interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment, or otherwise permit the unauthorized use of or access to a computer or a computer network;

- Attempt to decipher, decompile, disassemble or reverse engineer any of the software, applications and/or any element comprising the Site, the application for accessing the Content, or the Services;

- Interfere with, damage, disable, disrupt, impair, create an undue burden on, or gain unauthorized access to the Services, including Star's servers, networks or accounts;

- Cover, remove, disable, manipulate, block or obscure advertisements or other portions of the Services or the Content;

- Delete or revise any information provided by or pertaining to any other user of the Services.

·       Use technology or any automated system such as scripts, spiders, offline readers or bots in order to collect or disseminate usernames, passwords, email addresses or other data from the Services, or to circumvent, delete, deactivate, decompile, reverse engineer, disassemble or modify any security technology or software that is part of the Services or the Site;

- Send or cause to send (directly or indirectly) unsolicited bulk messages or other unsolicited bulk communications of any kind through the Services. If You do so, You acknowledge You will have caused substantial harm to Star, but that the amount of harm would be extremely difficult to measure. As a reasonable estimation of such harm, and by way of liquidated damages and not as a penalty, You agree to pay Company INR 500 (Indian rupees five hundred only) for each actual or intended recipient of such communication without prejudice to any other rights of action that Star may have against You in law or equity;

- Solicit, collect or request any personal information for commercial or unlawful purposes;

- Post, upload or otherwise transmit an image or video of another person without that person's consent;

- Engage in commercial activity (including but not limited to advertisements or solicitations of business; sales; contests; sweepstakes; creating, recreating, distributing or advertising an index of any significant portion of the Content; or building a business using the Content) without Star's prior written consent;

- Use technology or other means to access, index, frame, or link to the Site (including the Content) that is not authorized by Star;

- Access the Site/application/Service (including the Content) through any automated means, including "robots," "spiders," or "offline readers" (other than by individually performed searches on publicly accessible search engines for the sole purpose of, and solely to the extent necessary for, creating publicly available search indices – but not caches or archives – of the Site and excluding those search engines or indices that host, promote, or link primarily to infringing or unauthorized content);

- Use the Services to advertise or promote competing services;

- Use the Services in a manner inconsistent with any and all applicable law;

- Attempt, facilitate, induce, aid and abet, or encourage others to do any of the foregoing.

·       You are responsible for the security and proper use of Your unique user ID and password that You enter while registering on the Site or on the Partner's website or application and must take all necessary steps to ensure that they are kept confidential, used properly, and not disclosed to unauthorized people. You are responsible for any use of your user ID and password. You must promptly notify Star if you become aware of any confidentiality breach or unauthorized use of your user account..

·       You agree that Your use of the Services and the Content may give You the opportunity to view, publish, transmit, submit posts and/or comment in accordance with these Terms and Conditions. You agree that You will not misuse the Content and/or other user material You access and view as part of the Service, including without limitation, download/store the Content by illegal/non-permitted means, or infringe any of Star's/ or its licensor's / or third party’s copyright, trademark design, patent, and other intellectual property including any rights of Star or its licensors or any third party subsisting in the Content. You further agree that You will not copy/record/edit/modify any of the Content You access and view as part of the Service, for any purpose, and/or copy/record/edit/modify any Content including video, images etc., by using any means including software, spyware, etc., for any purpose whatsoever.

·       You further agree that You shall not post, publish, transfer, upload, transmit or submit any of the Content, including without limitation videos, images, comments, User Material (defined below) or articles, of the Site on any other website, webpage or software, whatsoever.

·       You agree that the Content provided on the Site is strictly for Your private viewing only and not for public exhibition irrespective of whether the public is charged for such exhibition or not. You hereby agree to refrain from further broadcasting or making available the Content provided on the Site to any other person(s), or in any manner communicate such Content to the public.

 

In case the Site allows You to download or stream any of the Content therein, You agree that You will not use, sell, transfer or transmit the Content to any person or upload the Content on any other website, webpage or software, which may violate/cause damages or injuries to any rights of Star or its affiliates or any third party including privacy rights, publicity rights, and intellectual property rights.

 

You may encounter third party applications while using the Site including, without limitation, websites, widgets, software, services that interact with the Site. Your use of these third-party applications shall be subject to such third-party terms of use or license terms. Star shall not be liable for any representations or warranties or obligations made by such third-party applications to You under contract or law.

 

Termination of Service

 

Star reserves the right to immediately terminate, suspend, limit, or restrict Your account or Your use of the Services or access to Content at any time, without notice or liability, if Star so determines in its sole discretion, for any reason whatsoever, including that You have breached these Terms and Conditions, the Privacy Policy, violated any law, rule, or regulation, engaged in any inappropriate conduct, provided false or inaccurate information, or for any other reason. You hereby agree and consent to the above and agree and acknowledge that Star can, at its sole discretion, exercise its right in relation to any or all of the above, and that Star, its directors, officers, employees, affiliates, agents, contractors, principals or licensors shall not be liable in any manner for the same; and You hereby agree, acknowledge and consent to the same. You hereby also agree that Star shall not refund any amounts that you may have paid to access and/or use the Services.

 

User Reviews, Comments and Other Material

 

You may have an opportunity to publish, transmit, submit, or otherwise post (collectively, "Post") only reviews or comments or photos or videos on the Site (collectively, "User Material"). As it concerns User Material, without prejudice to Your obligation to otherwise comply with applicable laws during the course of using the Services, You agree to hereby comply with any and all applicable laws, as well as any other rules and restrictions that may be set forth herein or on the Site or Services.

 

You agree that Star shall have the right but have no obligation, to monitor User Material and to restrict or remove User Material that Star may determine, in its sole discretion, is inappropriate or for any other reason. You acknowledge that Star reserves the right to investigate and take appropriate legal action against anyone who, in Star's sole discretion, violates these Terms, including, but not limited to, terminating their account, terminate, suspend, limit, or use of the Services or access to Content and/or reporting such User Material, conduct, or activity, to law enforcement authorities, in addition to any other available remedies under law or equity. In addition to the restrictions set forth above, You must adhere to the below terms and conditions and not host, display, upload, modify, publish, transmit, update or share any information /material/User Material that:

 

You acknowledge that the User Material is not confidential and that You have no expectation of privacy in it.

 

In no event does Star assume any responsibility or liability whatsoever for any User Material, and You agree to waive any legal or equitable rights or remedies You may have against Star with respect to such User Material.

 

This Site may contain articles contributed by several individuals. The views are exclusively their own and do not represent the views of Star, affiliates and/ or its management. All liability in respect of the above is excluded to the extent permitted by law including any implied terms. Indian law and jurisdiction apply with respect to contents of this Site.

Linked Destinations

 

Part of this Site/Service contains links to third party sites and third-party content. You agree and acknowledge that Star does not endorse or sponsor such third-party sites, content, advertising or other material on such third-party sites.

 

If Star provides links or pointers to other websites or destinations, You should not infer or assume that Star operates, controls, or is otherwise connected with these other websites or destinations. When You click on a link within the Services, Star will not warn You that You have left the Services and are subject to the terms and conditions (including privacy policies) of another website or destination. In some cases, it may be less obvious than others that You have left the Services and reached another website or destination. Please be careful to read the terms of use and privacy policy of any other website or destination before You provide any confidential information or engage in any transactions. You should not rely on these Terms and Conditions and/or Privacy Policy to govern Your use of another website or destination.

 

Star is not responsible for the content or practices of any website or destination other than the Site, even if it links to the Site and even if the website or destination is operated by a company affiliated or otherwise connected with Star. By using the Services, You acknowledge and agree that Star is not responsible or liable to You for any content or other materials hosted and served from any website or destination other than the Site.

 

Advertising

 

Star expressly disclaim any liability arising out of the advertisements, usage or viewing of these products or services advertised on our Site or the (third party) content made available / hosted on the third-party sites.

 

Star takes no responsibility for advertisements or any third-party material posted on the Site nor does it take any responsibility for the products or services provided by advertisers. Any dealings You have with advertisers found while using the Services are between You and the advertiser, and You agree that Star is not liable for any loss or claim that You may have against an advertiser.

 

Third Party Content

 

For Third Party Content, Star’s role is limited to providing a communication platform along with hosting services to third parties, to enable the transmission of the Third Party Content directly from third parties to You. The Third Party Content on the Site is directly uploaded onto the Site by third parties who avail of Star’s hosting services, without any intervention from Star in the uploading / transmission process. Star’s role is that of an ‘intermediary’ as defined under the Information Technology Act, 2000 and the rules thereunder, with regard to the Third Party Content. Being an intermediary, Star has no responsibility and / or liability in respect of any Third Party Content on the Site, including for intellectual property rights infringement, defamation, obscenity or any other violation under applicable law.

 

Third Party Content on the Site may include audio/video content and/or interactive content such as free-to-play games of skill that are casual/hyper-casual online games, developed or owned by the third parties ("Online Games"). The Online Games will be run and made available over the Site and do not have to be separately downloaded or installed.

 

When You play an Online Game, You agree and acknowledge that the Site does not create and/or broadcast any Online Games on its own accord and Star is not responsible or liable for the content or accuracy of the Online Game, including copyrights, that may be accessed by You through the Site. Please note that each Online Game may be subject to its own game rules and code of conduct. Any personal data provided by You or collected automatically when You use the Service relating to the Online Games will be governed by the Privacy Notice accessible at https://www.hotstar.com/privacy-policy/in. Please note certain Third Party Content may be available only on limited and/or compatible devices. The following general rules will apply when you access the Online Games and/or Gaming Content (Collectively referred to as Games) on the Site:

 

•   These Games are strictly free-to-play and do not entail any monetary rewards or prizes and only entails a point accumulation system where applicable.

•   You have to sign up/log in using the available mechanisms in order to access the Games.

•   Users may receive achievements and game points (including bonus points, lifetime points and achievements) for every correct move or manoeuvre as per the rules and format of each Game.

•   For each Game the reward points may be reset once a game is finished.

•   Certain lifetime points and achievements can be used on special games or events that may be announced by the Site.

•   The points-system for each Game is specified within the individual Game.

•   Users should note that some Games have a limited time before it ends, and Users may have to log in and play before the time is over.

 

Star does not endorse, market, advertise or publicize any Third Party Content on the Site and is not responsible or liable for any Third Party Content.

 

Star does not pre-screen the Third Party Content and has no obligation to monitor any Third Party Content. Hence, Star does not have actual or specific knowledge of any Third Party Content on the Site. However, Star at its discretion and in accordance with applicable law may monitor any Third Party Content and may remove any Third Party Content from the Site if Star determines in its sole discretion that such Third Party Content is in violation of this Agreement or any applicable law. Star, at its discretion, may review the Third Party Content when, and only when, complaints are received from You. Such actions do not in any manner negate or dilute Star’s position as an intermediary or impose any liability on Star with respect to Third Party Content.

 

Star will consider all communications, requests and suggestions sent by You and other members of the public provided that such communications are sent in a bona fide manner in good faith in the interest of the Site and public good. However, Star is not under any obligation to act on any such communications, requests and suggestions or respond to anyone. Star’s decision in this respect shall be final. Specifically, if any such request relates to a request / demand to take down/ disable/ remove/ delete any Third Party Content in the Site, Star is under no legal obligation to respond to or act on such requests. Star will take such action as Star is required to take under applicable law. If there is any valid court order or administrative order issued requiring Star to take any action, then Star will comply with such court order or administrative order.

 

Support

 

1. Site or Services

If You have any questions with respect to the Site and/or Services and/or Third Party Content (if any) and/or Gaming Content (if any), then such correspondence should be directed to

Star India Private Limited at – hello@hotstar.com

For any concerns, complaints or grievances in relation to the Site or Service, please contact the following grievance officer who will examine the complaint and take appropriate next steps.

Name: Manu Anand

Email Address: hello@hotstar.com

 

2. Content Grievance Redressal

  1. For any Star Content and Partner Content related concerns, complaints or grievances (excluding any Site and/or Service related complaints), please click here to submit them.

  2. The grievance officer (Level I) is Kanishk Kumar and can be contacted at contentgrievances@hotstar.com.

  3. Star is a member of the Self-Regulatory Body (Level II), Digital Media Content Regulatory Council (“DMCRC”). For any appeals to be submitted to the DMCRC, please write to them at appeals@dmcrc.in.

You would be required to furnish relevant details pertaining to your concern, complaint or grievance, specifically including your user login ID.

Self-Regulatory Content Grievance Redressal for Online Curated Content Providers (OCCPs)

Compliance Report for the month of May 2024

Sr. No. Grievances Number
Total number of grievances received during the month 0
Number of grievances disposed of during the month 0
Number of grievances pending disposal during the month 0
Number of grievances upheld/actioned by Grievance Officer 0
Number of grievances dismissed by Grievance Officer 0
Number of appeals filed with the self-regulatory appellate body (DMCRC) against order of Grievance Officer 0
Number of orders issued by the self-regulatory appellate body (DMCRC) 0

3. User Material

If You have any complaints relating to any third party User Material uploaded on the Site, then please contact hello@hotstar.com.

Your email, which must bear Your digital signature or a signed written complaint, should include the following information:

  1. Details of the objectionable user material or content;

  2. Details of the Basis of the objection;

  3. What relief is being requested;

  4. All other relevant information required by Star to assess the complaint.

Star shall on examination of the complaint take all reasonable measures, including taking down the objectionable User Material expeditiously in accordance with applicable law. You agree and acknowledge that Star's responsibility in relation to objectionable User Material is limited to removing them post receipt of Your objections in accordance with these Terms of Use and Star shall not be responsible or liable for any other damages or losses incurred by You of any nature whatsoever.

Disclaimer of Warranties

 

You agree that use of the Services and the access to the Site is at Your own risk. The Services including the Site, the Content, the Online Games, the video player, User Material and any other materials contained on or provided through the Site are provided "AS IS" and, to the fullest extent permitted by law, are provided without warranties or guarantees of any kind, either express or implied. Without limiting the foregoing, Star does not make any warranties or guarantees of fitness for a particular purpose, title, merchantability, completeness, availability, security, compatibility or non-infringement; or that the Services will be uninterrupted, free of viruses, malware or other harmful components, accurate, error free or reliable.

 

Limitation of Liability

 

IN NO CASE SHALL STAR, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, PRINCIPALS, OR LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM YOUR USE OF THE SERVICES OR ANY CONTENT OR MATERIAL THEREOF OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR ACCESS OF THE SITE OR USE OF THE SERVICES OR ANY CONTENT OR MATERIAL THEREOF, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT OR MATERIAL, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR MATERIAL THEREOF, EVEN IF ADVISED OF THEIR POSSIBILITY. STAR’S MONETARY LIABILITY FOR THE SERVICES OR THE CONTENT OR MATERIAL THEREOF ON THE SITE SHALL BE LIMITED TO INR 1000. WHERE THE LAWS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH JURISDICTIONS, STAR'S LIABILITY SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.

Indemnity

 

You agree to defend, indemnify and hold harmless Star, its affiliates, officers, directors, employees and agents, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorneys' fees) arising from: (i) Your use of and access to the Services; (ii) Your violation of any term of these Terms and Conditions; (iii) Your violation of any third party right, including without limitation any publicity, privacy, or intellectual property right; (iv) Your breach of any applicable laws; and (v) any unauthorized, improper, illegal or wrongful use of Your Account by any person, including a third party, whether or not authorized or permitted by You. This indemnification obligation will survive the expiry or termination of these Terms and Conditions and Your use of the Service.

 

Governing Law and Jurisdiction

 

The relationship between You and Star shall be governed by the laws of India without regard to its conflict of law provisions and for resolution of any dispute arising out of Your use of the Services. Notwithstanding the foregoing, You agree that (i) Star has the right to bring any proceedings before any court/forum of competent jurisdiction and You irrevocably submit to the jurisdiction of such courts or forum; and (ii) any proceeding brought by You shall be exclusively before the courts at Mumbai, India.

 

Severability

 

If any provision of these Terms and Conditions is held invalid, void, or unenforceable, then that provision shall be considered severable from the remaining provisions, and the remaining provisions given full force and effect.

 

Changes

 

Star reserves the right, at any time and from time to time, without prior notice to You, to update, revise, supplement, and otherwise modify these Terms of Use and to impose new or additional rules, policies, terms, or conditions on Your use of the Service. Any updates, revisions, supplements, modifications, and additional rules, policies, terms, and conditions (collectively referred to in this Terms of Use as "Revised Terms") will be posted on the Site and will be effective immediately after such posting. We recommend that you periodically check the Site for the Revised Terms Your continued use of the Services will be deemed to constitute Your acceptance of any and all such Revised Terms.

 

Survival

 

You acknowledge that Your representations, undertakings, and warranties and the clauses relating to indemnities, limitation of liability, grant of license, governing law, confidentiality shall survive the efflux of time and the termination of these Terms and Conditions.

 

Entire Agreement

 

These Terms and Conditions constitute the entire agreement between You and Star governing Your use of the Services, superseding any prior agreements between You and Star regarding such use. Further, Your acceptance of these Terms constitutes a valid and binding agreement between You and Star. Should these Terms require to be stamped under any applicable stamp duty laws, You should bear such stamp duty payable and comply with relevant stamping obligations.